Answers to your questions
Why are your prices so low?
At Falci, we've refined the direct-to-consumer model to cut out unnecessary waste and costs. We carefully source high-quality essentials, working directly with artisans and avoiding intermediaries. Our streamlined packaging and efficient corporate practices ensure we deliver luxury without compromising on quality or your experience.
Are your products genuine?
Each Falci product is a testament to authenticity, crafted from the finest materials like pure Mongolian cashmere, European linen, and sumptuous mulberry silk. Sourced globally, our items are as genuine as they are elegant.
Where do you source your products?
Falci's collection is a global tapestry of craftsmanship. We partner with the finest makers worldwide who not only excel in their craft but also adhere to fair wage practices and sustainable production. Our partners are also actively engaged in local social responsibility initiatives.
Where is Falci Based?
Our heartbeat is in New York City, where our headquarters sits. However, the essence of Falci spans across the globe, with our diverse team and skilled artisans hailing from various corners of the world.
Do you have physical stores?
In line with our commitment to minimal waste and optimal value, Falci operates exclusively online. This approach enables us to offer exceptional quality at accessible prices. Rest assured, our 60-day return policy ensures a worry-free shopping experience.
Do you offer free returns & exchanges?
At Falci, your peace of mind is paramount. We offer a 60-day return policy, giving you ample time to luxuriate in our products. If it’s not a perfect match, we make returns and exchanges effortless.
All our products also come with a one year material guarantee so if anything breaks, we'll get it fixed. (Extended warranties are sold separately)
What if I have more questions?
Your questions matter to us. For any inquiries or assistance, our friendly customer service team is just an email away at hello@falcimilano.com Let us enhance your Falci experience.